Presenting balanced coverage of skills and theory, Intercultural Competence provides readers with the knowledgeable background and necessary skills to succeed in today's multicultural environment. Blending both the practical and theoretical, this thoroughly researched book offers readers an enjoyable read and contemporary coverage of the impact of technology on intercultural communication and cutting-edge interpersonal scholarship. Intercultural Competence provides a discussion of important ethical and social issues relating to intercultural communication and encourages readers to apply theory through vivid examples to better prepare them to interact in intercultural relationships.
What is intercultural communication? How does perspective shape a person’s definition of the key tenets of the term and the field? These are the core questions explored by this accessible global introduction to intercultural communication. Each chapter explores the topic from a different geographic, religious, theoretical, and/or methodological perspective, with an emphasis on non-Western approaches, including Buddhist, South American, Muslim, and Chinese perspectives. Featuring the voices of a range of international contributors, this new textbook presents the full breadth of diverse approaches to intercultural communication and showcases the economic, political, and cultural/societal needs for and benefits of communicative competence.
INTERCULTURAL COMMUNICATION: A READER explores how communication values and styles can vary across cultures and communities, providing a thorough introduction to current theory while outlining practical strategies for more effective, culturally aware communication. INTERCULTURAL COMMUNICATION: A READER conveys the idea that successful intercultural communication is a matter of highest importance if humankind and society are to survive. This broad-based and highly engaging reader, compiled by the authors who defined the course, includes a balanced selection of articles--some commissioned solely for this text--that discusses the classic ideas that laid the groundwork for this field, as well as the latest research and ideas. Material is presented in a context that allows students to read, understand, and then apply course concepts to their lives. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Facts101 is your complete guide to Intercultural Competence, Interpersonal Communication Across Cultures. In this book, you will learn topics such as Intercultural Communication Competence, Cultural Patterns and Communication: Foundations, Cultural Patterns and Communication: Taxonomies, and Cultural Identity and Cultural Biases plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.
This book addresses one of the most critical issues facing global business leaders and the multicultural workforce – how to work and relate effectively in the intercultural contexts. The author presents business professionals, practitioners and academics with the Collaborative Intercultural Competence Model. Based on solid theoretical assumptions and real intercultural experiences, this model is to help professionals work more effectively across and within cultures. This book expands the traditional presentation of existing knowledge by providing a unified discussion of intercultural communication and its conceptual foundations. The book offers readers with a contemporary insight into the intercultural competence phenomenon and highlights the basis for its experience-based inquiry, assessment and development. A distinctive feature of Intercultural Competence in Organizations is its comprehensive coverage of the intercultural competence framework from both communication and organizational behavior perspectives. This book does not cover traditional areas of international business, international management, global management strategy and policy and cross-cultural comparative management, but focuses on theoretical foundations of intercultural competence and intercultural competence research and practice. The author describes the complex nature of intercultural competence in a straightforward format which helps professionals, practitioners and students to envision a variety of intercultural situations in which they may behave competently. Thus, the conceptual acumen of this title is to understand the premises of intercultural competence, embrace its theoretical assumptions, see its practical applicability, and advance individual intercultural competence. Featuring examples and skill development exercises, this book will be appealing to professionals, practitioners, students, academics and policy makers in the field of international business, management and communication. “Dr. Matveev challenges his readers to develop their intercultural competence so as to make themselves more effective, more humane and more socially skilled in a world that increasingly involves extensive contact across various groups of people.” --from the Foreword by Richard W. Brislin, University of Hawaii “Dr. Matveev creates an awareness of intercultural competence by exposing the reader to the theoretical concepts and practical tools. Business people and academics will use this book to recognize and leverage the benefits of cultural diversity.” --Berthold Mukuahima, Director of Human Capital, Ohlthaver & List Group, Namibia “Dr. Matveev reveals how intercultural competence of professional multicultural teams helps in achieving corporate competitive advantage and longevity in a challenging globalized world. This book is very useful for managers, scholars and students who want to elevate the efficacy of intercultural relationship in their professional and personal lives.” --Srečko Čebron, Management Board Member, Sava Reinsurance Company, Slovenia /div
Today’s global citizens operate business and management endeavors on a global scale. Globalization generates an increasing demand for effective communication in diverse cultural contexts and challenges the relevance of culture in operating businesses in the global village. Communication differences are apparent in many scenarios. Expatriates of international organizations operating abroad adopt their native cultural values to motivate employees of foreign cultures with an entirely different perspective. They use one culture’s motives to move people from other cultures. In global marketing communication, the communicators use values systems of their native culture to develop advertising for other cultures. They use categorizations of one culture to describe others. Such divergence in attitudes, perspectives and priorities of suppliers, and customers with different cultural backgrounds have led to many project failures in international organizations. An in-depth understanding of cultural backgrounds and the potential impact on communication of the people one is interacting with can increase the probability of business success among investors, managers, entrepreneurs and employees operating in diverse cultures. However, effective cross cultural business communication needs to recognize and adopt an interdisciplinary perspective in understanding the cultural forces (Leung, K. et al., 2005). Therefore, we need a multidisciplinary paradigm to carry on effective and successful business communication in our contemporary global village. 本书构建有效的跨文化商务沟通理论模型，讨论企业商务战略、宏观社会文化、组织文化在构建企业沟通战略中的作用与影响，研究语言与文化在信息编码与解码过程中的作用，以及沟通中的有效语言策略和模糊语言策略。同时，本书结合理论模型，提出了有效的跨文化营销沟通战略、广告沟通战略和谈判沟通战略，并提供了提高沟通效率与效果的技能和方法。
The leading text in public speaking, The Art of Public Speaking is successful because it works well for both students and instructors. Instructors rely on its careful explanations, its reinforcing examples, and its attention to the basics that help their tentative students become competent speakers. Instructors have also come to rely on the most comprehensive package of support materials available with any text on public speaking. For students, the book brings the art of public speaking to life by providing a steady stream of vivid and illustrative examples and by patiently teaching the theory and practice of rhetoric by well-chosen examples.
From high-level business negotiations to casual conversations among friends, every interpersonal interaction is shaped by cultural norms and expectations. Seldom is this more clearly brought to light than in encounters between people from different cultural backgrounds, when dissimilar communication practices may lead to frustration and misunderstanding. This thought-provoking text presents a new framework for understanding the impact of culture on communication and for helping students build intercultural communication competence. With illustrative examples from around the globe, the book shows that verbal and nonverbal communication involves much more than transmitting a particular message--it also reflects each participant's self-image, group identifications and values, and privacy and relational needs. Readers learn to move effectively and appropriately through a wide range of transcultural situations by combining culture-specific knowledge with mindful listening and communication skills. Throughout, helpful tables and charts and easy-to-follow guidelines for putting concepts into practice enhance the book's utility for students.
Paddy Scannells Buch bietet eine faszinierende, erhellende und sehr gut verständliche Einführung in die Medien- und Kommunikationstheorie. Scannell entwickelt anhand der historischen Entwicklungen in Nordamerika und Europa eine sehr zugängliche, systematische und gleichzeitig differenzierte Analyse der verschiedenen Zugänge der Beschäftigung mit Medien- und Kommunikation. Immer wieder schöpft er aus verschiedenen Disziplinen und fordert so insgesamt die Leserinnen und Leser heraus, sich mit Kommunikation und Medien in ihren Gesamtzusammenhängen auseinander zu setzen. Das international vielfach beachtete Werk des bekannten britischen Wissenschaftlers und Professors für Kommunikationswissenschaft an der University of Michigan liegt nun endlich in deutscher Sprache vor.
Winner of ABC's award for Distinguished Publication for 2006 This book explores effective written communication across cultures both theoretically and practically. Specifically it conceptualizes cross-cultural genre study and compares English and Chinese business writing collected from Australia, New Zealand and China. It is also one of those inspired by contrastive rhetoric but has contributed innovatively and uniquely by incorporating research findings from genre analysis, in particular, the sociocognitive genre perspective into this cross-cultural study. On the one hand, the endeavor represents an in-depth theoretical exploration by considering not only discourse community and cognitive structuring, but also the deep semantics of genre and intertextuality, while broadening genre study by integrating insights from cross-cultural communication as well as the Chinese perspectives. On the other hand, the book also addresses pragmatic issues. As a particular feature, it solicits professional members' intercultural viewpoints; thus confirming the shared social "stock of knowledge" employed in the culturally defined writing conventions. Last but not least, this book explores the implications for genre education and training, and develops an appropriate model for cross-cultural genre learning, which encourages learning through legitimate peripheral participation and intercultural learning in business organizations.
Providing a comprehensive, balanced treatment of skill and theory, combined with a robust video supplement package, Public Speaking offers the greatest flexibility of any introductory text in the market. The text's accessible approach to communication presents the process of constructing, researching, and delivering speeches as a means of building a bridge between speaker and audience. The Second Edition offers students two simple ways to access the innovative video program: on CD-ROM packaged free with the text or on the text's companion web site. Designed to allow instructors to integrate text and video in a visually oriented approach to learning, the videos strengthen the hands-on pedagogical nature of the text material. In addition the new technology creates greater opportunities for distributed learning. Video content includes examples of effective (and less effective) speakers addressing diverse audiences in business, school, and community settings; illustrations of audience-specific approaches to the same topic; and interviews with students, professionals, and community leaders about issues they face when preparing or delivering speeches. Early treatment of communication apprehension combined with a first speech assignment helps students overcome anxiety from the start. Up-to-date coverage of the Internet as a research tool includes a focus on critical analysis of content and additional Internet activities, including Connecting to the 'Net boxes. The Portfolio feature offers opportunities for creating an e-portfolio journal. A commitment to TA training features a training guide and videos, with sample integrated syllabi for making optimal use of classroom videos.
Inhalt Wie unsere Herkunft das Denken, Fühlen und Handeln beeinflusst: Brandaktuell in Zeiten großer Migrationsbewegungen erhält der Leser auf gut verständliche und anregende Weise Einsichten darüber, wie der Ort, an dem wir aufgewachsen sind, unsere Art zu denken, zu fühlen und zu handeln formt. Basierend auf Hofstedes Forschungsarbeiten in mittlerweile mehr als siebzig Ländern, über einen Zeitraum von vierzig Jahren hinweg, untersucht "Lokales Denken, globales Handeln", was Leute trennt, obgleich doch Kooperation so klar in jedermanns Interesse wäre. Diese komplett überarbeitete Neuauflage enthält wesentliche Beiträge aus Michael Minkovs Datenanalyse des World Value Surveys und zur Evolution von Kulturen von Gert Jan Hofstede. Zielgruppe Führungskräfte mit Auslandskontakten, Führungskräfte im Marketing und Personalmanagement, Dozenten und Studierende in betriebswirtschaftlichen Studiengängen.
Ende der 60er Jahre beschäftigte ich mich eher zufällig mit kulturellen Unterschiede- und stieß dabei auf umfangreiches Material für eine Studie. Als Ergebnis dieser Studie wurde im Jahr 1980 ein Buch zu diesem Thema mit dem Titel Culture's Consequences veröffentlicht. Es war bewußt für ein Fachpublikum geschrieben, denn es weckte Zweifel an der Allgemeingültigkeit traditioneller Lehren der Psychologie, Organisationssoziolo gie und Manag!!menttheorie: ich mußte daher sowohl die theoretische Argumentation darlegen, als auch Basisdaten und die statistischen Verfahren angeben, an hand derer ich meine Thesen aufstellte. Die 1984 erschienene Taschenbuchausgabe verzichtete auf Basisdaten und Statistik, war ansonsten aber mit der gebundenen Ausgabe von 1980 identisch. Culture's Consequences erschien in einer Zeit, als das Interesse an kulturellen Unterschie den sowohl zwischen Ländern als auch zwischen Organisationen rapide anstieg; es gab damals kaum empirisch gestützte Informationen zu diesem Thema. Die Unterschiede zwischen Ländern waren zwar auch in dem vorherigen Buch enthalten, aber vielleicht waren es zu viele auf einmal. Offensichtlich haben sich viele Leser nur mit einem Teil des Inhalts befaßt. Viele Leute, die sich auf das Buch berufen, behaupten beispielsweise, ich hätte die Wertvorstellungen von IBM-(oder "Hermes-") Führungskräften untersucht. Die von mir verwendeten Daten bezogen sich auf IBM-Mitarbeiter, und wie das Buch selbst zeigte, ist dies ein erheblicher Unterschied.
Lost in Translation zwischen Peking und London Die junge Chinesin Zhuang reist zum ersten Mal in den Westen und taucht in eine fremde Welt ein. Sprache und Umgangsformen, Essen und Trinken, Liebe und Sex – alles ist befremdlich, überraschend und manchmal unbegreiflich. Ebenso amüsante wie erhellende Missverständnisse verbinden sich zu einem rasanten Verwirrspiel zwischen Ost und West und Mann und Frau. Ein außergewöhnliches Lesevergnügen! Als Zhuang in London ankommt, fühlt sie sich vollkommen verloren. Ihre Eltern haben sie in den Westen geschickt, damit sie Englisch lernt. Doch es ist nicht nur die fremde Sprache, die ihr Mühe macht. Sie sieht sich mit unfreundlichen Taxifahrern, ungenießbarem Essen und seltsamen Umgangsformen konfrontiert. Unbekannte Wörter, ungewöhnliche Begebenheiten und verblüffende Beobachtungen hält sie in einem kleinen Notizbuch fest, das zum Rettungsanker im Meer der Missverständnisse wird. Geborgen fühlt sich Zhuang nur im Kino – dort begegnet sie schließlich auch der Liebe. Doch im Westen erweist sich diese als ebenso kompliziert wie der Alltag. Xiaolu Guo inszeniert den Kulturschock erhellend und voller Witz. „Kleines Wörterbuch für Liebende“ ist ein kluges, unterhaltsames Verwirrspiel um kulturelle Unterschiede und nicht miteinander zu vereinbarende Lebensformen. Zugleich ist es eine zärtliche, bittersüße Liebesgeschichte.
This book has the chapters from the Handbook of International and Intercultural Communication, Second Edition relating to the structure and growth of cross-cultural and intercultural communication. With an expanded forward by William Gudykunst it is an invaluable resource for students and lecturers of communications studies.
Diversity at Work: The Practice of Inclusion How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP's Professional Practice Series) presents detailed solutions for the challenge of inclusion—how to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authors—all topic experts ranging from internal and external change agents to academics—effectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors' diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook: Explains how to conceptualize, operationalize, and implement inclusion in organizations. Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples. Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion. Addresses international and multicultural perspectives throughout, including many examples. Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts. Provides HR professionals, industrial-organizational psychologists, D&I practitioners, and those in related fields—as well as anyone interested in enhancing the workplace—with a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations. This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work. A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and community engagement scholars, as well as scholars from other fields. The authors bring theoretical perspectives from a wide variety of disciplines to bear as they critically review past research, describe assessment methods and instruments, develop future research agendas, and consider implications of theory-based research for enhanced practice. This volume, 2A, opens with chapters focused on defining the criteria for quality research. It then moves on to research related to students, comprising chapters that focus on cognitive processes, academic learning, civic learning, personal development, and intercultural competence. The concluding faculty section presents chapters on faculty development, faculty motivation, and faculty learning. Constituting a rich resource that suggests new approaches to conceptualizing, understanding, implementing, assessing, and studying service learning. Each chapter offers recommendations for future research. Research on Service Learning: Conceptual Frameworks and Assessment will be of interest to both new and veteran service learning instructors seeking to enhance their practice by integrating what has been learned in terms of teaching, assessment, and research. Staff and faculty who are responsible for promoting and supporting service learning at higher education institutions, evaluating community service programs, and working with faculty to develop research on service learning, will also find this volume helpful. For scholars and graduate students reviewing and conducting research related to service learning, this book is a comprehensive resource, and a knowledge base about the processes and outcomes of innovative pedagogies, such as service learning, that will enable them to locate their own work in an expanding and deepening arena of inquiry. Volume 2B, sold separately, also opens with chapters focused on defining the criteria for quality research. It looks at community development, and the role of nonprofit organizations in service learning. It then focusses on institutions, examining the institutionalization of service learning, engaged departments, and institutional leadership. The final section on partnerships in service learning includes chapters on conceptualizing and measuring the quality of partnerships, inter-organizational partnerships, and student partnerships.
Written in a conversational style for students living in today's world of ever-evolving media and new technology, this hands-on skills guide by Teri Kwal Gamble and Michael W. Gamble puts students at the center of interpersonal communication. To help them become better, more successful communicators, married author team Teri Kwal Gamble and Michael Gamble shed new light on the dynamics of students' everyday interactions and relationships, and give students the tools they need to develop and cultivate effective communication skills. Using an applied, case-study approach that draws from popular culture and students' own experiences, Gamble and Gamble go beyond skill building by encouraging readers to critically reflect on their own communication patterns and actively apply relevant theory to develop and maintain healthy relationships with family, friends, romantic partners, and co-workers. Designed to promote self-reflection and develop students' interpersonal communication skills, each chapter of this engaging text examines how media, technology, gender, and culture affect the dynamics of relationships and self-expression.