Sit down at the keyboard and cinch that deal! Press the send button and get the account! Writing skills are more important than ever in determining business success. They can make the difference between climbing the corporate ladder and getting stuck on a low rung. An e-mail that's clear, concise, and targeted will get more than just a response -- it will get results ... including your boss's attention! No matter what the business or sector, top communication skills are in major demand. Why? Because businesses are bogged down with e-mails that are too long, wordy, and unclear. Instead of wasting time rewriting, clarifying, and still miscommunicating, write it once, write it right, and get the job done the first time. The Executive Guide to E-mail Correspondence will show you how to rapidly transform basic writing skills into global communications expertise. Geared to the computer-toting professional with little patience for instructions and explanations, The Executive Guide to E-mail Correspondence fills the gap between academic training and real-world writing by providing you with a range of e-mail templates that you can instantly adapt to your business needs. Written in a fresh and lively, here's-how style, The Executive Guide to E-mail Correspondence: -Demonstrates the hallmarks of effective business e-mails.-Features ready-to-use organizational plans.-Presents quick and easy editing techniques.-Furnishes before-and-after editing models.-Focuses on the do's and don'ts of proficient e-mails.-Supplies practical writing tips and tricks. The Executive Guide to E-mail Correspondence is a must-have book for anyone who wants to fast-forward his or her career in any business or industry. Dawn-Michelle Baude is an international corporate speaker specializing in global communications. She has lectured throughout Europe and Asia to businesses and alumni groups alike. An accomplished professional, she has written copy for Gucci perfumes and feature articles for Reader's Digest and Vogue. She also co-authored a self-help bestseller, Savoir Dire Non (Flammarion 2006). In 2000, she began working as a writing consultant for IBM Corp. She holds an M.A., an M.F.A., a D.E.A. and a Ph. D. in English. A 2005-06 Senior Fulbright Scholar in Creative Writing, she teaches at the American University of Paris.
Hospitals and health systems are facing many challenges, including shrinking reimbursements and the need to improve patient safety and quality. A growing number of healthcare organizations are turning to the Lean management system as an alternative to traditional cost cutting and layoffs. "Kaizen," which is translated from Japanese as "good change" or "change for the better," is a core pillar of the Lean strategy for today’s best healthcare organizations. Kaizen is a powerful approach for creating a continuously learning and continuously improving organizations. A Kaizen culture leads to everyday actions that improve patient care and create better workplaces, while improving the organization’s long-term bottom line. The Executive Guide to Healthcare Kaizen is the perfect introduction to executives and leaders who want to create and support this culture of continuous improvement. The Executive Guide to Healthcare Kaizen is an introduction to kaizen principles and an overview of the leadership behaviors and mindsets required to create a kaizen culture or a culture of continuous improvement. The book is specifically written for busy C-level executives, vice presidents, directors, and managers who need to understand the power of this methodology. The Executive Guide to Healthcare Kaizen shares real and practical examples and stories from leading healthcare organizations, including Franciscan St. Francis Health System, located in Indiana. Franciscan St. Francis’ employees and physicians have implemented and documented 4,000 Kaizen improvements each of the last three years, resulting in millions of dollars in hard savings and softer benefits for patients and staff. Chapters cover topics such as the need for Kaizen, different types of Kaizen (including Rapid Improvement Events and daily Kaizen), creating a Kaizen culture, practical methods for facilitating Kaizen improvements, the role of senior leaders and other leaders in Kaizen, and creating an organization-wide Kaizen program. The book contains a new introduction by Gary Kaplan, MD, CEO of Virginia Mason Medical Center in Seattle, Washington, which was named "Hospital of the Decade" in 2012. The Executive Guide to Healthcare Kaizen is a companion book to the larger book Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (2012). Healthcare Kaizen is a longer, more complete "how to" guide that includes over 200 full color images, including over 100 real kaizen examples from various health systems around the world. Healthcare Kaizen was named a recipient of the prestigious Shingo Professional Publication and Research Award. Check out what the experts at the Franciscan St. Francis Health System have to say about Healthcare Kaizen. http://www.youtube.com/watch?v=XcGmP5gLEPo&feature=c4-overview&list=UU7jiTxn4nkMzOE5eTbf0Upw
Assessing the most valuable technology for an organization is becoming a growing challenge for business professionals confronted with an expanding array of options. This 2007 book is an A-Z compendium of technological terms written for the non-technical executive, allowing quick identification of what the term is and why it is significant. This is more than a dictionary - it is a concise review of the most important aspects of information technology from a business perspective: the major advantages, disadvantages and business value propositions of each term are discussed, as well as sources for further reading, and cross-referencing with other terms where applicable. The essential elements of each concept are covered in a succinct manner so the reader can quickly obtain the required knowledge without wading through exhaustive descriptions. With over 200 terms, this is a valuable reference for non- and semi-technical managers, executives and graduate students in business and technology management.
Streamline project workflow with expert agile implementation The Project Management Profession is beginning to go throughrapid and profound transformation due to the widespread adoption ofagile methodologies. Those changes are likely to dramaticallychange the role of project managers in many environments as we haveknown them and raise the bar for the entire project managementprofession; however, we are in the early stages of thattransformation and there is a lot of confusion about the impact ithas on project managers: There are many stereotypes and misconceptions that exist aboutboth Agile and traditional plan-driven project management, Agile and traditional project management principles andpractices are treated as separate and independent domains ofknowledge with little or no integration between the two andsometimes seen as in conflict with each other Agile and "Waterfall" are thought of as two binary,mutually-exclusive choices and companies sometimes try to force-fittheir business and projects to one of those extremes when the rightsolution is to fit the approach to the project It’s no wonder that many Project Managers might beconfused by all of this! This book will help project managersunravel a lot of the confusion that exists; develop a totally newperspective to see Agile and traditional plan-driven projectmanagement principles and practices in a new light as complementaryto each other rather than competitive; and learn to develop anadaptive approach to blend those principles and practices togetherin the right proportions to fit any situation. There are many books on Agile and many books on traditionalproject management but what’s very unique about this book isthat it takes an objective approach to help you understand thestrengths and weaknesses of both of those areas to see how they canwork synergistically to improve project outcomes in anyproject. The book includes discussion topics, real world casestudies, and sample enterprise-level agile frameworks thatfacilitate hands-on learning as well as an in-depth discussion ofthe principles behind both Agile and traditional plan-drivenproject management practices to provide a more thorough level ofunderstanding.
This tutorial helps professionals navigate Microsoft Outlook 2002 by focusing on aspects of the program most relevant to them. Business and managerial users will learn Outlook 2002 as a personal information manager to set up current mail accounts, create message-processing rules, and keep track of business and personal contacts.
"Business Correspondence, Second Edition" introduces adult ESL students to the proper formats and approaches to use in basic office communication. It offers students extensive contextualized practice, while extra grammar and punctuation exercises boost students' basic English skills. Because each chapter centers around an office situation, students are exposed to "real" language in "real" situations. Key features: Extensive guided practice in understanding and preparing business correspondence. Numerous models of appropriate business correspondence, all based on authentic documents. "That's Good Business!" boxes provide practical tips about business practice and etiquette. Provides practice with correspondence in employee relations, customer relations, and personal business letters. Activities on business style, grammar and usage, and mechanics. Enhanced "reference section," with practical tips about business practices, can be removed and carried as a minibook. A complete answer key for self-study.
Seine Firma Bridgewater Associates ist der größte Hedgefonds der Welt, er selbst gehört zu den Top 50 der reichsten Menschen auf dem Planeten: Ray Dalio. Seit 40 Jahren führt er sein Unternehmen so erfolgreich, dass ihn Generationen von Nachwuchsbankern wie einen Halbgott verehren. Mit "Die Prinzipien des Erfolgs" erlaubt er erstmals einen Blick in seine sonst so hermetisch abgeriegelte Welt. Seine Beobachtungen aus dem Geschäftsleben hielt Ray Dalio schon als junger Unternehmer in einem Notizbuch fest. Das war die Geburtsstunde seiner gut 200 "Prinzipien", die mit diesem Buch erstmals gebündelt vorliegen und kaum weniger als die Essenz des geradezu unheimlichen Erfolgs von Ray Dalio und seiner Firma darstellen. Kern dieser Prinzipien ist eine stetige Verbesserung durch radikale Transparenz und Wahrhaftigkeit, eine Art "Ideen-Meritokratie ", also eine Atmosphäre, in der sich die besten Ideen durchsetzen. Die einzigartigen Prinzipien, mithilfe derer jeder den Weg des Erfolgs einschlagen kann, und die mitunter harten Lektionen, die ihn sein einzigartiges System errichten ließen, hat Ray Dalio auf eine bisher noch nie dagewesene, unkonventionelle Weise zusammengetragen.
„Ich schreibe so lange, wie der Leser davon überzeugt ist, in den Händen eines erstklassigen Wahnsinnigen zu sein.“ Stephen King Während der Genesung nach einem schweren Unfall schreibt Stephen King seine Memoiren – Leben und Schreiben sind eins. Ein unverzichtbarer Ratgeber für alle angehenden Schriftsteller und eine Fundgrube für alle, die mehr über den König des Horror-Genres erfahren wollen. Ein kluges und gleichzeitig packendes Buch über gelebte Literatur. »Eine Konfession.« Frankfurter Allgemeine Zeitung
Kazakhstan, one of the largest countries on earth, was long hidden from the rest of the world behind the Iron Curtain, and continued to remain unnoticed among the "stans" of Central Asia that gained independence from the Soviet Union in the early 1990s. Now, twenty years later, it has emerged as a modern state with far-reaching ambitions. It has developed rapidly over the last decade, raising a brand-new capital in the middle of its vast, empty grasslands, and stepping up to take the leading position in the region. Blessed with great reserves of oil, gas, and mineral resources, it is politically and economically stable, and the richest country in Central Asia. The seemingly endless expanse of the Kazakh Steppe takes visitors by surprise. In the east and southeast the terrain eventually changes to picturesque highlands and mountains, providing natural habitats for a number of rare animal and bird species. Once home to ancient civilizations, this immense land has yielded a wealth of archaeological artefacts. The modern Kazakh people emerged from the rise and fall of a succession of medieval Turkic states before being absorbed into the Russian Empire. They were pastoral nomads, self-sufficient, free, and famously adaptable. Their openness and generosity of spirit have survived against all the odds of a grim history. Today Kazakhstan is open for business, and receptive again to outside cultural influences. Culture Smart! Kazakhstan introduces Western readers to this complex, unknown people. It guides you through their traditions, customs, and social values. It describes how they behave at work, at home, at leisure, and on the street, and what they eat and drink. There are vital tips on communicating, and invaluable insights into Kazakhstan's dynamic business culture and economy.
This book aims to bridge a broadly applicable and validated theory and the practical challenges that face any individual acting in the face of a power imbalance. It underpins the practical advice with a detailed sociology of action of the phenomenon known as strategy. The only thing required to use this strategy is some capacity for abstract thought for planning a strategy and some self-awareness and discipline for implementing it. This book provides a comprehensive overview of the possibilities available to the strategist, and provides a simple method of developing a strategy.
Contains a series of recommendations and a review of the Minnesota Government Information Access Council (GIAC), created in 1994 for the purpose of improving public access to government information and to help government become more efficient, effective and responsive to the public through the use of information technology. Includes an introduction to the vision and principles of GIAC and recommendations involving system design, training, government on-line, information policy organization and enforcement, community access, and more.
This guide is arranged chronologically and will take you step by step through the entire process of suing an individual or a company in small claims court to get the compensation you deserve. You will learn about the Small Claims Court system and how to go about filing your complaint. You will also learn about how to prepare for your case, what to and what not to do in court and how to collect compensation from the individual or company you sue. Table of Contents What Are You Going To Learn? Your Main Objectives What If You Don’t Win in Small Claims Court? Research, Execute & Prepare What is a Small Claims Court? How Much Can You Sue for and When Can You File? Where to File? Some Additional Tips on Where to File Don’t be Afraid of Making Mistakes Considering the Small Claims Court Try to Resolve Your Issue on Your Own First How to Resolve Your Issue? Make Google Your Best Friend Spend Time on the Company Website Why Is It Important to Research the Company Online? Make Your Intentions Clear & File a Complaint Letter The Statute of Limitations Do You Have a Case Worthy of Pursuit? Ready to File? Naming Companies & Individuals Involved Execution – The Nitty Gritty Grungy Work Where to Get Complaint Forms? Additional Forms What to Fill In the Plaintiff Section? What to Fill In the Defendant Section? Address the Complaint to Registered Agents What Are You Seeking? Filing Your Complaint Paperwork & Dealing With Clerks Who Serves the Agent? What if the Defendant Ignores Your Efforts? Settling Your Case Default Judgment Getting a Court Date What If the Defendant Sues You Back? Preparing For The Judge Advanced Preparation Arranging Your Witnesses Arranging for Court Reporters Before You Leave the Court after Your First Visit What if You Have an Emergency on Your Hearing Date? Your Behavior in Court What to Expect When Called to Present Your Case What to Do When the Defendant Presents their Side? Concluding the Court Hearing When Do You Find Out About the Decision? What If You Don’t Agree With the Court’s Decision? Appealing the Court’s Decision What You Should Know About Appealing? Compensation Options Conclusion Notes
The barrage of emails, voicemail, web pages to scan, books to read, and magazines and newsletters to digest leave people increasingly feeling overwhelmed and out of control in dealing with information overload as society spins even faster. This book offers a brief, seven-chapter practical guide to the "capture" approach. It teaches the skills of point, focus, and shoot to help the reader become more productive and overcome mental fatigue. This is not a gimmick for "neat desk" people or an expensive system requiring purchase of multiple resources or practice of rigid exercises. This practical, quick-read book shows how people of any temperament can keep from drowning in the sea of information. Features include interviews and insights from national leaders plus charts, cartoons, worksheets, and creative exercises. The book is not about how to speed up but how to gain time and focus and purpose and the mental space to be creative. You don't have to finish the book but can read it selectively at different times depending on your current needs. Feel free to skim-read, tear out pages, email small sections to a friend, or read from back to front. The goal is that you come away with ideas and help. The four sections are: 1. Finding the information you need: and getting results from it.2. Clearing information clutter: less is more.3. Creating space to think: finding oasis amid overload.4. Discovering bonus stuff: it doesn't cost you anything extra. This clear, practical guide will help you to: -Sort and organize information in less time -Make space to be creative -Find just the information you need when you need it -Move from frantic to purposeful -Keep growing over a lifetime.
Cleveland, 2003. Ein junger Mann beginnt sein Studium am College, wo er Emily kennenlernt. Sie verlieben sich Hals über Kopf und heiraten. Aber bald zieht Emily zurück zu ihrer Familie nach Pennsylvania, während er die Uni verlässt und der Armee beitritt. Im Irakkrieg erlebt er die Schrecken des Krieges, die er nach seiner Rückkehr nicht mehr aus dem Kopf bekommt. Der Kriegsheld verfällt den Drogen, während die Opioid-Epidemie Amerika überschwemmt. Um seine Sucht zu finanzieren, beginnt er Banken auszurauben.
Eigentlich sollte man längst bei einem Termin sein, doch dann klingelt das Handy und das E-Mail-Postfach quillt auch schon wieder über. Für Sport und Erholung bleibt immer weniger Zeit und am Ende resigniert man ausgebrannt, unproduktiv und völlig gestresst. Doch das muss nicht sein. Denn je entspannter wir sind, desto kreativer und produktiver werden wir. Mit David Allens einfacher und anwendungsorientierter Methode wird beides wieder möglich: effizient zu arbeiten und die Freude am Leben zurückzugewinnen.
Der Weg zum eigenen Unternehmen ist nie ohne Risiko. Und bis die Firma sich auf dem Markt etabliert hat, dauert es. Wer doch scheitert, verliert in der Regel viel Geld. Genau hier setzt das Konzept von Eric Ries an. Lean Startup heißt seine Methode. Sie ist schnell, ressourcenfreundlich und radikal erfolgsorientiert. Anhand von durchgespielten Szenarien kann man von vornherein die Erfolgsaussichten von Ideen, Produkten und Märkten bestimmen. Und auch während der Gründungphase wird der Stand der Dinge ständig überprüft. Machen, messen, lernen - so funktioniert der permanente Evaluationsprozess. Das spart enorm Zeit, Geld und Ressourcen und bietet die Möglichkeit, spontan den Kurs zu korrigieren. Das Lean-Startup-Tool hat sich schon zigtausenfach in der Praxis bewährt und setzt sich auch in Deutschland immer stärker durch.